If something has gone wrong, please let us know so we can work with you to put things right.
Email: contact@makingdebutbank.co.nz
Please include what happened, the outcome you’re seeking, and any relevant documents.
We may collect information about you when you use the Service, such as the details of your deposits, withdrawals, transactions, investment plans, and information on how you interact with our Service.
We’ll acknowledge your complaint within 5 Business Days and investigate it.
If we can’t resolve your complaint to your satisfaction, you can contact Financial Services Complaints Limited – A Financial Ombudsman Service (FSCL). FSCL is an independent, not-for-profit, external dispute resolution service and their service is free.
Website: fscl.org.nz
Phone: 0800 347 257
Email: complaints@fscl.org.nz
Post: FSCL, PO Box 5967, Wellington 6140